Agentic AI Managed Service
Keep your AI agents reliable, accurate, and continuously improving — month after month.
AI agents in production require continuous attention. Models drift as your business and data change, edge cases emerge that were not represented at training time, and adjacent workflows present capability expansion opportunities. The Agentic AI Managed Service tier provides dedicated operational support for Indonesian enterprises running live AI agents — keeping agents reliable, accurate, and aligned with evolving business priorities.
Monthly engagements are structured around four operational pillars: continuous monitoring (uptime, accuracy, intervention rates, cost per decision), incremental refinement (prompt tuning, evaluation harness expansion, edge-case handling), capability expansion (additive scope within existing agents), and quarterly strategic reviews (roadmap alignment with business priorities). Clients receive a monthly written report and a quarterly strategy session with our engineering lead.
This tier is designed for predictable cost and predictable improvement. The monthly retainer covers a defined scope of operational work; substantive new capabilities or additional agents are scoped separately as pilot extensions. This separation protects clients from uncapped billing while ensuring the engagement scales naturally alongside your growing AI footprint.
This engagement is right when…
Organisational signals that indicate this tier is the relevant entry point.
— One or more AI agents are running in production and require professional operations without building an internal team from scratch.
— Continuous monitoring, incremental refinement, and incident response with an SLA are required.
— A capability expansion roadmap needs to be executed with predictable monthly capacity.
— The organisation requires accuracy, cost, and expansion accountability that can be reported to stakeholders.
What you receive.
Concrete outputs from this engagement — fully documented, independently usable.
- 01 24×7 monitoring with anomaly alerting and incident response
- 02 Monthly accuracy and performance optimization cycle
- 03 Up to 8 hours of capability expansion work per month
- 04 Monthly written report with metrics, learnings, and recommendations
- 05 Quarterly strategic review session with our engineering lead
- 06 Priority response for production incidents (target: 4 business hours)
How the engagement works.
A structured engagement flow — each stage has a verifiable output.
- 01 Daily monitoring: automated dashboards and alerting covering uptime, accuracy, and cost
- 02 Monthly optimization sprint: addressing priority issues from monitoring data
- 03 Capability expansion: scoped enhancements within existing agents
- 04 Quarterly review: strategic alignment, roadmap updates, and capacity planning
Questions that frequently arise.
Clarifications on questions typically raised in initial discussions.
Is there a minimum commitment for managed services? [ + ]
Yes, a minimum of three months to enable meaningful optimization cycles. After the initial three months, the engagement converts to month-to-month with 30-day cancellation notice. This structure exists because the first month is typically used for instrumentation and the second for baseline calibration — improvements from optimization begin to materialize from the third month onward.
What happens if the agent has a production incident? [ + ]
Production incidents are covered by a priority response SLA (target: 4 business hours from report to mitigation). The monthly retainer covers diagnosis, root cause analysis, and corrective work. We maintain runbooks for common failure modes from day one of the engagement.
Can managed services cover agents not built by PT Widigital Tri Buana? [ + ]
Yes, with a one-time onboarding engagement (approximately two weeks) to instrument the existing agent, build an evaluation harness, and document the architecture. After onboarding, the standard monthly retainer applies regardless of who originally built the agent.
How does the 8-hour capability expansion budget work? [ + ]
Each month includes approximately 8 hours for additive scope within existing agents — new edge cases, additional response variants, minor integration adjustments, or evaluation harness extensions. The budget does not roll over across months. Substantive new capabilities (new workflows, new agents, major integrations) are scoped as separate pilot extensions.
Can we cancel if the service is not delivering value? [ + ]
After the initial three-month commitment, cancellation requires 30 days' written notice. Our retention is grounded in demonstrable monthly value — if an engagement is not producing measurable accuracy improvement, cost reduction, or capability growth, that is a signal we scoped incorrectly, and we will discuss restructuring before you cancel.
For new initiatives or different business units, the Diagnostic Workshop is the appropriate starting point.
Return to Diagnostic Workshop — AI Agent Diagnostic WorkshopReady to begin managed?
Discuss your organisation's AI agent requirements with the PT Widigital Tri Buana team. Response within one business day.